LIMITLESS MONDAY
UNDERSTANDING THE VALUE OF ONE CUSTOMER.
We are in an era where service provider companies are rare to find. And to get concerned about their one customer.
Ken Allen. CEO of DHL. He documented their success story. He mentioned it at a part where customer satisfaction is the responsibility of all staff. The complaint of one customer gets all the staff sick to their belly, he said. And Despite their millions of customers. The value that is in one is of much importance.
What services are you into? I notice that the Service provider company sees itself as doing you a favor. Even you are charged for it.
Tailors will sew you what they feel like. Carpenters put together the woods that will not last for a period. Mechanics buy you substandard parts for your car even when you paid for the correct one. After many arguments, you will get told it all works the same way.
To leave your car or any belonging to a service provider. And expect to meet it in one piece is to pray that all goes well or get disturbed for the period.
There is honorable labor, and the worker deserves their wages. Service is a responsibility you owe the other party after you agree on a particular procedure for an agreed pay.
That one customer might be the bridge to your million transactions. The value you offered a minority customer speaks. And might determine your position in the next phase.
Your customer owes you the feedback that will propel your growth when you take the time to do service right.
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